Privacy Policy

Last updated: October 12, 2026

This Privacy Policy explains how Doctor Parts (“DoctorParts”, “we”, “us” or “our”), 3435 Recker Hwy, Winter Haven, Florida 33880, United States, collects, uses, shares and protects personal information when you visit shop.doctorparts.com (the “Site”), buy from us on the Site or on a marketplace such as eBay (store “dr-parts”), or contact us. By using the Site or buying from us, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Information we collect

Information you give us: your name, shipping and billing address, email address, phone number, the vehicle information you share with us (for example year, make, model or VIN to confirm fitment), the content of your messages, and any information you include in a return, warranty or support request, including photos of a part.

Order information: the items you bought, prices, order and tracking numbers, delivery details and the history of returns or claims.

Information from marketplaces and partners: when you buy from us on eBay or another marketplace, that marketplace shares with us the information we need to fulfill your order (such as your name, shipping address, the items purchased and, in some cases, a phone number or a masked email address). Payments on marketplaces are processed by the marketplace; we do not receive your full card number.

Payment information: payments on the Site are handled by third-party payment processors. We do not store full credit or debit card numbers on our systems.

Information collected automatically: when you visit the Site, our servers and cookies may collect your IP address, browser and device type, pages visited, the date and time of your visit, and items placed in your cart. See “Cookies” below.

2. How we use your information

To process, ship and deliver your orders, and to send order, shipping and tracking updates.
To answer questions, confirm fitment, and handle returns, refunds, warranty claims and disputes.
To prevent, detect and investigate fraud, abuse, unauthorized transactions and violations of our policies, and to protect our rights, customers and business.
To keep accounting, tax and business records and to comply with legal obligations.
To operate, secure and improve the Site, our inventory systems and our customer service.
To send you marketing messages only where you have agreed to receive them. You can unsubscribe at any time.

3. How we share your information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share personal information only as needed to run our business:

Shipping carriers (such as USPS, UPS, FedEx and freight/LTL carriers) to deliver your order.
Marketplaces and payment processors (such as eBay, PayPal and card processors) to complete payments, refunds and claims.
Service providers who help us operate, such as website hosting, email, inventory and listing management software. They may use your information only to provide services to us.
Legal and safety reasons: when required by law, subpoena or court order, or when we believe disclosure is necessary to protect our rights or property, prevent fraud, or respond to a claim or dispute.
Business transfers: if our business is sold or reorganized, customer information may be transferred as part of that transaction, subject to this Privacy Policy.

4. eBay users and account deletion

We use eBay’s official tools to manage our eBay orders, listings and shipping. Information we receive through eBay is used only to fulfill and support your order and is handled as described in this Privacy Policy and in eBay’s own policies. When eBay notifies us that a user has closed their eBay account, we delete the personal information about that user that we received through eBay’s systems, except information we must keep to comply with the law, resolve disputes or enforce our agreements.

5. Cookies

The Site uses cookies and similar technologies that are needed for it to work (for example to keep items in your cart, process checkout and keep you signed in) and to understand how the Site is used. You can block or delete cookies in your browser settings, but some parts of the Site, such as the cart and checkout, may not work without them. The Site does not currently respond to “Do Not Track” browser signals.

6. How long we keep information

We keep personal information only as long as needed for the purposes in this Privacy Policy. Order, payment, return and warranty records are generally kept for up to seven (7) years to meet tax, accounting and legal requirements and to defend against claims. When information is no longer needed, we delete or anonymize it.

7. Security

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted (HTTPS) connections and restricted access to our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you as required by law.

8. Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages, by emailing info@doctorparts.com. Depending on the state where you live, you may have additional privacy rights under applicable law. We will verify your request before acting on it, will not discriminate against you for exercising your rights, and may keep information when the law requires or allows us to (for example, records of completed orders).

9. Children

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

10. Links to other websites

The Site may link to other websites, such as eBay or carrier tracking pages. We are not responsible for the privacy practices of those websites; please review their privacy policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Changes take effect when they are posted on this page.

12. Contact us

Doctor Parts
3435 Recker Hwy, Winter Haven, FL 33880, United States
Email: info@doctorparts.com
Business hours: Monday to Friday, 8am to 6pm (Eastern Time). Se habla español.